Policies

Service dogs are allowed anywhere in the building. For other service animals, please check with the Box Office in advance regarding specific needs. Contact the Box Office at 612-624-2345 or umntix@umn.edu. Non-service animals are not allowed in the building. Please refer to Northrop’s complete list of accessibility services and amenities.

Digital Tickets-Only: All performance and parking tickets are now delivered electronically—printed tickets are no longer available. Tickets will be sent from umntix@umn.edu to the email address you provide when you place your order. The new system will streamline the ticketing process before and at events, providing immediate ticket delivery (unless otherwise noted), shorter wait times and congestion in the building, and improved onsite accessibility for patrons.

Ticketing procedures vary by event and promoter/presenter, and are subject to change. Email umntix@umn.edu or call 612-624-2345 for additional help.

For All Events at Northrop

Please avoid bringing backpacks or large bags to events at Northrop. Bags are subject to search, in addition to other security measures which vary by performance.

For Noted Events with More Restrictive Requirements

Northrop Special Events Bag Policy

Prohibited Items

To provide a safer environment and significantly expedite entry into designated events, the size of bags that may be brought into Northrop will be limited.

Only clear totes that do not exceed 12” x 6” x 12”, one-gallon resealable plastic bags, and small clutch purses that do not exceed 4.5” x 6.5” are allowed. Bags are subject to search, in addition to other security measures which vary by event/performance.

Bags needed for medical purposes are allowed into Northrop and subject to search. They must be “tagged” by the gate security supervisor.

One bag is allowed from the following types:

Large Bags:

• Clear Tote: Plastic, vinyl, or PVC and does not exceed 12" x 6" x 12". Logo size: Cannot exceed 4.5" tall and 3.4" wide.

• One Gallon, Resealable, Clear, Plastic Storage Bag
  

 Small Bags:

• Small Clutch Purse: Approximately the size of a hand, with or without a handle or strap. No larger than 4.5" x 6.5".

For more information regarding the bag policy for your event, please refer to the event page on the Northrop website or contact northrop@umn.edu or the Box Office at 612-624-2345.

Beverages with a lid purchased from The Bistro or concessions at Northrop and clear reusable water bottles with lids or a closure of some kind are allowed in Northrop’s Carlson Family Stage and Best Buy Theaters. Food is prohibited inside the theaters, but can be enjoyed in any of the public spaces within the building.

Northrop understands that factors outside our guests' control might impact their ability to arrive before the scheduled performance time. In the interest of all patrons and per the request of performers, latecomers will be seated in the rear of the theater or in one of the balconies, at the discretion of management and based on availability. If the performance has an intermission, guests may relocate to their assigned seats during that time. Northrop will follow the same practice with guests who need to leave the theater during a performance.

This policy may vary by event.

If you misplaced an item while at Northrop, please visit the administrative office in Suite 90 on the west side of the Ground Floor level, call 612-301-1960, or email northrop@umn.edu for inquiries.

Professional photography or recording equipment is not allowed inside the Carlson Family Stage without permission. The allowance of cell phones varies with individual events. Contact northrop@umn.edu for advance permission and more information on taking professional photos during events, or to request media access to an event.

Northrop adheres to the University of Minnesota policy for filming and photography on campus. Contact University Relations for information for students completing coursework or to request permission for filming and/or photography for commercial purposes. 

Weapons, including firearms, are not allowed in Northrop, per University policy. Additionally, helium balloons and confetti are not permitted inside the building. Outside alcohol is prohibited, and per University policy, the unlawful or unauthorized use, possession, distribution, consumption, promotion, marketing, or sale of alcoholic beverages is prohibited on University property or as part of any University activity. Other items may be prohibited at the discretion of management.

The University of Minnesota is committed to promoting and protecting the health and well-being of all campus community members and is a smoke and tobacco-free campus. For the University’s complete policy, please visit the UWide Policy Library. 

Visit the K-12 Student Matinee Reservation, Ticket, and Payment Policies page for complete information